Privacy Policy

Introduction

astralcore GmbH ("we", "us", or "our") operates the website astralcore.world and provides residential property management services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Data Controller Information

The data controller for the purposes of the General Data Protection Regulation (GDPR) is astralcore GmbH, Registration Number FN604382y, located at Neubaugasse 180, 9051 Klagenfurt, Carinthia, Austria. You can contact us regarding data protection matters at privacy@astralcore.world or by telephone at +43 4635481690.

Data We Collect

The data we collect depends on how you interact with our website and services. We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address when you contact us or request our services
• Property Information: Details about properties you own or manage, including addresses, property characteristics, and rental information
• Financial Information: Bank details, payment information, and financial records related to property management services
• Technical Data: IP address, browser type, device information, and website usage data collected through cookies and analytics
• Communication Records: Records of correspondence, phone calls, and meetings for service delivery and support
• Legal Documents: Contracts, lease agreements, and other legal documentation related to property management

How We Use Your Information

We use the personal data we collect for various purposes related to our property management services and business operations. How we use your information depends on the legal basis for processing:

• Service Delivery: To provide property management services, tenant screening, maintenance coordination, and financial management
• Communication: To respond to enquiries, provide customer support, and send service-related notifications
• Legal Compliance: To comply with Austrian property laws, tax obligations, and regulatory requirements
• Business Operations: To manage our business relationships, process payments, and maintain accurate records
• Marketing: With your consent, to send information about our services and property market insights
• Website Analytics: To understand how our website is used and improve user experience

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary for performing our property management contract with you
• Legal Obligation: Processing required to comply with legal requirements, such as tax and regulatory obligations
• Legitimate Interests: Processing necessary for our legitimate business interests, such as customer service and business development
• Consent: Processing based on your explicit consent, particularly for marketing communications and optional services

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances:

• Service Providers: Contractors, maintenance companies, legal advisors, and other professionals providing services related to property management
• Legal Requirements: When required by law, regulation, or court order, or to protect our legal rights
• Business Partners: Real estate agents, property valuers, and other professionals involved in property transactions
• Financial Institutions: Banks and payment processors for financial transactions related to our services
• Government Authorities: Tax authorities and regulatory bodies as required by Austrian law

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal requirements. Generally, we retain client data for the duration of our service relationship plus seven years for tax and legal compliance purposes. Marketing communications data is retained until you withdraw consent. Website analytics data is typically retained for 26 months. We regularly review our data retention practices to ensure compliance with applicable laws and regulations.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data and information about how it is processed
• Right of Rectification: Request correction of inaccurate or incomplete personal data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain situations
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us at privacy@astralcore.world or +43 4635481690. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, staff training on data protection, and restricted access to personal data on a need-to-know basis. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

We primarily process data within the European Economic Area (EEA). If we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to countries with adequacy decisions. We will inform you of any such transfers and the safeguards applied.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Complaints

If you have concerns about how we handle your personal data, please contact us first at privacy@astralcore.world. You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) or your local data protection authority if you are not satisfied with our response.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: